FAQ

How do I make a booking?
Making a new manual booking in Abode is only a one-click process. To make a group booking in your calendar, please view this article - How do I make a group...
Wed, 22 Jul, 2026 at 3:48 PM
When the property email address is blacklisted
Occasionally the Abode mail service will blacklist the property email address.  This happens when the properties email server rejects an email fro...
Wed, 11 Aug, 2021 at 12:22 PM
How do I create email templates for specific prices/types?
The Abode PMS allows you to create custom paragraphs of text that can to linked to specific price types in your system. This means, for example, that remind...
Wed, 22 Jul, 2026 at 7:16 PM
How do I edit a payment from a booking?
If you have added a payment to a booking but realised you entered the wrong amount, payment method or payment date, you have the opportunity to fix this. ...
Tue, 9 Sep, 2025 at 11:21 AM
How do I edit a payment in the Register? (Standard version)
When doing a cash-up you may need to edit a payment if it has been entered incorrectly. You have the opportunity to do this before you have 'signed-off&...
Wed, 22 Jul, 2026 at 7:31 PM
How do I send an email to multiple bookings or all guests?
Sending emails to guests can be a great way to pass on more information. Some ways this can be used include informing guests of a road closure, offering a d...
Wed, 22 Jul, 2026 at 8:28 PM
How do I re-order my rooms/beds in the calendar?
Abode's flexibility allows you to choose any room/bed order in your Calendar. Note: Online bookings enter the calendar automatically from the top do...
Wed, 22 Jul, 2026 at 8:10 PM
Why are my updates not showing in my channel manager?
If you have made a large update to your Inventory/Rates/Restrictions, we recommend sending a full refresh to the channel manager. Follow the steps below to ...
Wed, 22 Jul, 2026 at 8:32 PM
How do I make a Group Booking?
There are 3 different ways to make a group booking. We will go through these 3 ways together in this FAQ. Method 1 Select and drag the room/room...
Wed, 22 Jul, 2026 at 8:41 PM
How do I manage a Group Booking
This article aims to teach us a few tips and tricks for managing a group booking. We will go through adding payments to the group/individuals, bulk updates ...
Wed, 22 Jul, 2026 at 8:50 PM